Shipping policy

Editions Rares Shipping Policy

At Editions Rares, we are committed to providing a smooth and enjoyable shopping experience. Below is important information about our shipping process.

 

 

Shipping Destinations

We currently ship to the following locations:

  • France: Standard and express shipping options are available.

  • International Shipping: We ship to select countries within the EU and worldwide. For more information about international shipping rates and availability, please contact us at contacteditionsrares@gmail.com.

 

 

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed before 5 PM CET will be processed the next business day. During busy periods or unforeseen delays, processing times may take longer. We will notify you via email if this occurs.

 

 

Shipping Rates & Delivery Times

Domestic Shipping (France):

  1. Standard Shipping:

    • Cost: €5.50 (Free for orders over €200.00)

    • Delivery Time: 1-3 business days

    • Carrier: La Poste

    • Tracking: Available for all orders

  2. Express Shipping:

    • Cost: €10.00

    • Delivery Time: Next business day (Orders placed before 5 PM CET)

    • Carrier: La Poste

    • Tracking: Available for all orders

International Shipping:

  1. EU Shipping:

    • Cost: €15 (Free for orders over €200.00)

    • Delivery Time: 3-7 business days depending on destination

    • Carrier: DHL, La Poste

    • Tracking: Available for all orders

  2. Worldwide Shipping:

    • Cost: €25-34.00

    • Delivery Time: 7-15 business days depending on destination

    • Carrier: DHL, La Poste

    • Tracking: Available for all orders

Please note: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

 

 

Tracking Information

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update.

 

 

Shipping Delays

While we strive to deliver your order within the estimated time, there may be occasional delays due to factors beyond our control, such as customs delays or weather conditions. If there are significant delays, we will notify you and work with the carrier to resolve the issue.

 

 

Missed or Failed Deliveries

If the carrier is unable to deliver your package (e.g., incorrect address or absence), they may leave a delivery attempt notice or return the package to a local depot. Please use your tracking number to contact the carrier for re-delivery or pickup instructions.

 

 

Shipping Restrictions

We do not ship to P.O. boxes or military APO/FPO addresses. For deliveries to remote areas or locations with limited shipping services, additional fees or extended shipping times may apply. Contact us at contacteditionsrares@gmail.com for further information.

 

 

Customs, Duties & Taxes (International Orders)

For international orders, customs duties and import taxes are determined by the destination country. These fees are the customer’s responsibility and vary by country. Editions Rares is not responsible for delays caused by customs procedures. If a package is returned due to unpaid duties or taxes, the customer will be responsible for any additional shipping fees.

 

 

Lost, Stolen, or Damaged Shipments

  1. Lost Shipments:

    • If your package is not delivered within the estimated delivery time, and tracking information is unresponsive, please contact us at contacteditionsrares@gmail.com within 14 days. We will work with the carrier to locate the package or offer a replacement if necessary.

  2. Stolen Shipments:

    • We recommend shipping to a secure address. Editions Rares is not responsible for stolen packages marked as delivered. If theft is suspected, please file a claim with the local carrier.

  3. Damaged Shipments:

    • If your package arrives damaged, contact us within 48 hours at contacteditionsrares@gmail.com with photos of the damage. We will assess the situation and provide a replacement or refund where appropriate.

 

 

Return to Sender

If a package is returned to us due to an incorrect address or multiple failed delivery attempts, we will notify you. You will be responsible for covering the re-shipping costs to the correct address.

 

 

Questions or Concerns?

If you have any questions about your shipment or our shipping policies, please contact us at contacteditionsrares@gmail.com. We are here to help ensure your order arrives safely and on time.